myConsole ESG

We are an ESG (Environmental, Social, and Governance) solutions company dedicated to helping businesses and organisations enhance their sustainability and responsible business practices. Our innovative software solutions empower businesses to track, measure, manage and report on their ESG performance, enabling them to make data-driven decisions that positively impact their stakeholders and the planet. As we continue to expand our customers and global footprint, we are seeking highly motivated, tech-savvy sustainability graduates to train as ESG Specialists and join our dynamic team based in London.

Position Overview
As a Graduate ESG Specialist, you will be a vital bridge between our organisation and our valued customers. Your primary responsibility will be to deliver our built-in ESG solutions that take our customers along their own individual ESG Journey at a pace they are comfortable and are able to maintain. Of course, before start engaging with customers, we will provide you comprehensive training on our technology platform and how to use our ESG implementation tools, process, and procedures.

You will provide our existing and new customers with our ESG implementation service alongside our platform as an integrated solution and ensure their satisfaction. You will be the key point of contact for your assigned customers, and by understanding their unique needs will provide our pre-defined array of solutions, and actively work alongside customers to drive their ESG journey forward. By managing and nurturing customer relationships, you will also contribute to both customer retention and business growth.

Responsibilities

• Super admin responsibilities within myConsole ESG technology platform, including set up and customisation for customers.
  
• Coach customers to be product experts and train their teams on myConsole best practices so they become increasingly self-sufficient.
  
• Work with the development team to enhance the product and ultimately help customers in achieving their goals and success.
  
• Establish a trusted advisor relationship with each assigned customer and drive continued value of our products and services, ensuring retention.
  
• Manage the complete customer post-sales lifecycle, working with them to establish critical goals or other key performance indicators; then aiding the customer in achieving their goals.
  
• Maintain high levels of customer engagement (mainly via online meetings but will include on-site meetings, when possible) with a focus on customer satisfaction and loyalty.
  
• Conduct workshops and proactively suggest solutions to common customer challenges.
  
• Advocate customer needs and escalate customer issues inter-departmentally.
  
• Proactively spot and correct any issues with the support team that could affect customer satisfaction or retention.
  
• Recognise a pattern of behaviour or product roll-out that prevents the customer's success.
  
• Contribute to continue developing customer success assets and methods, and work with the Marketing Team to create new or refine existing onboarding materials.
  
• Stay abreast of industry trends, regulatory changes, and ESG reporting standards to offer informed consulting advice and demonstrate expertise during client interactions.
  

Desired Skills and Competencies

• Passionate about sustainability and appreciation of broader sustainability / ESG issues such as climate change, net zero, carbon emissions, social impact, ethics in business, SDGs, ESG standards and frameworks.
  
• Tech-Savvy: Comfortable with software tools and platforms and quick to adapt to new technologies and solutions.
  
• Service Orientation: Strong service orientation with exceptional communication and interpersonal skills. Ability to build rapport with people and maintain long-lasting relationships.
  
• Ownership Mindset: Take responsibility, show initiative, and demonstrate a strong sense of accountability for your actions and outcomes.
  
• Problem-Solving Skills: Hands-on approach to problem-solving and ability to identify and resolve issues effectively and efficiently.
  
• Analytical and Detail Oriented: Inherently tuned to think logically and rationally, pay close attention to detail, and complete each task or project as flawlessly as possible.
  
• Results-Driven: Focused on outcomes and achievements, and ability to set SMART goals, plan and organise your work efficiently.
  
• Team Player: Collaborative and cooperative mindset, to work effectively with cross-functional teams to deliver exceptional customer experiences.
  
• Continuous Learning: A strong commitment to expanding your knowledge and adapting to new information and technologies.
  

Qualification

• Educated to a degree level in sustainability studies, environmental science, sustainable business/management, or a related field.
  

• You must have a long-term permit to work in the UK.
  

Location
Home based and travel on need basis

Salary
Competitive salary + benefits

If you are interested in this role, please email your CV to hr@myconsole.co.uk or write to us using the Contact page.